Shipping & Returns

EXCHANGE POLICY

We take great pride in our reputation for quality.

Unfortunately we cannot offer exchanges on size and are unable to hold stock.

If you wish to exchange an item we will issue you with an online credit note and you can purchase any item and size you like!

We will provide you with an online credit note to purchase correct size for full priced items only where: 

-The goods are in saleable condition, in their original packaging, 
with all tags still in tact
-The goods have not been worn, damaged or washed.
-The goods are returned within 14 business days of purchase date; and
-The original invoice/returns form as proof of purchase is provided.

All returns must be returned to Debbie Lee Fashions within 14 business days at the customers expense to be eligible for an online credit note. Returns after this period will not be accepted.

We do not credit/refund shipping charges.

Please ensure you use tracking as Debbie Lee Fashions takes no responsibility for missing deliveries. 

PLEASE NOTE: YOU MUST COTACT US VIA EMAIL AT DEBBIELEEFASHIONS@MSN.COM AND FILL IN THE NECESSARY PAPERWORK, PRIOR TO SENDING YOUR ITEMS BACK. RECEIVING GOODS WITHOUT THE ABOVE, WILL BE RETURNED TO SENDER. 

 

FAULTY ITEMS

Please remember, these things sometimes happen!

In the unlikely case of receiving a faulty item, the item must be returned within a reasonable time frame. The item will be assed and will either be repair, replace or provide an online credit note and in some instances a refund. This process will be completed within a reasonable time frame in accordance with Fair Trading policies DEBBIE LEE FASHIONS checks all items thoroughly before sending out to our customers – if you receive your item and it has a fault or defect – we need to be notified within 48hrs of your order arriving to  debbieleefashions@msn.com. We may ask for a photo or proof of the fault before asking you to return. After this time returns and refunds will be at our discretion. Please note: if you wash/or wear the item and a fault occurs –  the item must be in original condition. If you wash or wear the item after you notify us of the fault your return will not be honoured. 

RETURNS SHIPPING

Return shipping must be prepaid and by a traceable method to ensure safe and documented delivery. Debbie Lee Fashions take no responsibility for missing deliveries. Return shipping charges are not refundable.

Postage is not credited only the value of the garments purchased.

All exchanges will be at your own expenses.
We reserve the right to refuse the return of an item if we believe it not to be in the original condition or received within the 14 days. 

 

Please complete the returns form provided in your order and send with your item(s) to the address below:

Debbie Lee Fashions 
122 High St
Maryborough 

Victoria, 3465

No refunds / exchanges / change of mind or incorrect sizes will be accepted on any sale or discount items. These items are priced to clear and will be sent via standard post. Any items won in any of our competitions are not able to be exchanged, refunded or changed. All competition winners must contact us within 24hrs of the competition being drawn, failure to do so will result in a re-draw. The prize is not redeemable for cash, not transferrable to another person or date and must be redeemed within one month or as per the competition rules – otherwise it becomes void. Please contact us at  debbieleefashions@msn.com if you have any questions.

Discounted items or social media promotions/sales will be sent via standard post. Please choose carefully and contact us with any size queries before purchase if you are unsure.